SMHART
Armed Response
24 Hours a Day · 7 Days a Week · Control Room: 0861 10 15 16
0861 10 15 16
PO Box 3200
Jeffreys Bay 6330
Cnr Disa & Aandblom Str, Jeffreys Bay
www.smhart.co.za

Sales Agreement

Client Details

Spoken password used for verification with control room.

Zone Description

Edit the zone number to match the number used by your alarm panel (1–64). Leave description blank for any unused row.

Property Type

Mon–Fri to
Sat to
Sun to

Keyholders

People authorised by you who hold keys / can be contacted in an emergency.
1.
2.
3.

Fees

Important: All monitoring fees are payable in advance.
Annual price increase occurs on the 1st of March. Annual admin fee is charged on the 1st of March.

Debit Order Mandate (optional)

Important: One month's written notice is required to change any details given on this debit order mandate.

EFT Payment Undertaking (if not using debit order)

I, , hereby commit to making EFT payments towards my account, according to the price indicated above. I will ensure that my contact details are up to date. I acknowledge that failure to make prompt payments will result in the suspension of services and will be in breach of this agreement.

One month's written notice is required to cancel this contract. By signing this document, I give SMHART the necessary authorisation to adjust my monthly amount according to price increases.
Signed at on the day of 20

Service Agreement for Monitoring, Response & Technical Service

entered into between Smhart Alarms

a Security Provider, duly registered at the Private Security Industry Regulatory Authority, with registration number 083433 (hereinafter referred to as "SMHART")

and

(Full Names / Business Name)

with Identity Number / Comp Reg No: (hereinafter referred to as "the Client")

The Client hereby appoints SMHART to provide 24-hour alarm monitoring service and armed response in the event of an alarm signal, on a monthly basis, with effect from the date of signature hereof, subject to the following terms and conditions:

1) Alarm System

The Client will supply the alarm system and is liable for the proper care and maintenance thereof to ensure that the alarm system is in proper working order and condition at all times. In particular, the Client is liable to:

  1. Ensure testing of the alarm system, including the batteries and remotes, after prior arrangement with SMHART, at least once every three months.
  2. Ensure the continuous supply of electricity to the system and must ensure that the battery remains charged at all times. Kindly take note that SMHART shall not be liable for any loss, harm, damages and/or death caused as a result of alarm failure caused by a power supply and/or insufficient battery power as a back-up to the power supply.
  3. The Radio Transmitter remains the property of Smhart Security; therefore, should the Client wish to cancel his/her services with Smhart Security or change to an alternative security service provider, the Client will return the radio.
Initial

2) Access to Premises

  1. SMHART shall not be liable for any loss, harm, damage and/or death which occurred as a result of the Client's failure to ensure that SMHART has reasonable, safe access to the premises.
  2. The Client hereby authorises SMHART to use whatever means or force as necessary, including but not limited to the breaking of windows, doors, gates, fences and locks, in the event of an emergency (such as fire, medical and/or panic alarms), and the Client hereby accepts that SMHART shall not be liable for any loss or damage caused to the premises or property of the Client in this regard.
Initial

3) Monitoring and Response Service

  1. Although SMHART strives to respond timeously to any activated alarms, severe weather conditions and/or interruptions in telephone and/or radio links may cause a signal failure to the SMHART control room. SMHART shall not be liable for any claims caused by these circumstances and/or circumstances beyond the reasonable control of SMHART, and the Client hereby accepts liability to contact the Control Room to report the alarm should SMHART not acknowledge an emergency situation after the alarm has been activated.
  2. SMHART shall not be liable for any delays in responding to an alarm if the delay was caused by circumstances beyond SMHART's control.
Initial

4) Service Fees and Additional Charges

  1. The Client is liable to pay the service fees monthly in advance, no later than the 1st (first) day of the month, for the duration of the agreement.
  2. SMHART may charge interest on all arrear amounts at a rate of 20% (twenty percent) per annum, calculated from the due date until date of payment in full.
  3. The Client is liable to ensure that payment is received by SMHART and shall be liable for the payment of all additional costs and administration fees incurred in respect of short and/or late payments.
  4. All technical work is strictly COD. All equipment remains the property of SMHART until settled in full.
  5. A call out fee is applicable for all technical work done.
Initial

I, , the Client, hereby confirm that I have read, understood and accept the Terms and Conditions of the Monitoring, Response and Technical Service Agreement as set out above.

SIGNED AT ON THIS DAY OF 20
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Recipients

Select one or more. At least one recipient is required.
You'll receive your own copy at this address.
This signed agreement will be e-mailed to john@sas.vc.